Frequently Asked Questions

Welcome to the website of Goolsby Services LLC, doing business as America Tax Pros and Goolsby Financial Corporation (collectively referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information when you visit our website www.americataxpro.com and utilize our services in the financial industry, which includes lending and client financial accounting.

**Information We Collect**

When you visit our website, we may collect certain information about you, including but not limited to:

- Personal identification information (such as your name, email address, phone number, and physical address)

- Financial information necessary for our services

- Mobile opt-in data if you subscribe to our text message services

**How We Use Your Information**

We may use the information we collect for various purposes, including:

- Providing, maintaining, and improving our services

- Communicating with you, including responding to inquiries and providing customer support

- Processing transactions and sending you related information, including confirmations and invoices

- Sending promotional materials, marketing communications, and other information that may be of interest to you, with your consent

- Analyzing usage trends to improve our website and services

**Information Sharing**

We understand the importance of your privacy and are committed to handling your information securely. We may share your personal information with third parties or affiliates in the following situations:

- **Service Providers:** We may engage third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

- **Mobile Opt-In Data:** SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company. If you opt-in to our mobile services, your data may be shared with third parties or affiliates for marketing purposes. You can opt-out of this sharing at any time.

- **Compliance with Laws:** We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

**Your Rights and Choices**

You have the right to opt-out of our marketing communications at any time. If you wish to stop receiving promotional messages, you can:

- Visit our website at www.americataxpro.com and follow the instructions provided.

- Call us at 877-377-0565 to request that your information be removed from our marketing lists.

**Security of Your Information**

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

**Children's Privacy**

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

**Changes to This Privacy Policy**

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

**Contact Us**

If you have any questions about this Privacy Policy, please contact us:

- Email: supportteam@americataxpro.com  

- Phone: 877-377-0565

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**Terms and Conditions for SMS Communication**

Effective Date: June 1, 2025

1. **SMS for Consent Communication**

We will not share your phone number with any third parties for marketing purposes.

2. **Types of SMS Communications**

If you opt in to receive messages from America Tax Pros, you may receive texts about account updates, service reminders, and other important communications. Standard message rates may apply.

3. **Message Frequency**

You may receive approximately 1-4 SMS messages per month.

4. **Carrier Charges**

Message and data rates may apply based on your mobile carrier and location.

5. **Opt-In Methods**

You can opt in by submitting verbally over the phone or  via text message.

6. **Opt-Out Instructions**

You may opt out at any time by replying STOP to any message. To resume receiving texts, reply START.

7. **Help**

If you need assistance, reply HELP or contact us at supportteam@americataxpro.com.

8. **Disclosures**

Message frequency may vary.  

Message and data rates may apply.  

Reply STOP to cancel.  

Reply HELP for assistance.  

Visit our website for our [Privacy Policy](www.americataxpro.com/privacy-policy) and [Terms of Service](www.americataxpro.com/terms-of-service).

How do you obtain consent to send text messages? 

Mobile carriers require that businesses that send SMS messages obtain consent from message recipients. Please select a consent method from the options below. You may be asked for additional details.

We get consent verbally by asking "Do you agree to receive Account notifications text messages from America Tax Pro. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit www.americataxpro.com to see our privacy policy and www.americataxpro.com for our Terms of Service."

“By texting this phone number, I agree to receive SMS messages about [account update service communication and other important information  ] from DBA America Tax Pros at the number provided. Message frequency may vary. Message and data rates may apply. Text HELP to 8773770565 for assistance. Reply STOP to unsubscribe.”

( www.americataxpro.com  to your Privacy Policy and Terms & Conditions)

What service does your company or business provide to your customers?

We handle financial business investments Accounting , Tax Preparation along with Lending for personal and business clients.  Message frequency will get messages 2-4 messages per week for service communication. They can opt out verbally or replying to the message by saying stop.We obtain consent verbally for all our client during time of enrollment where we ask the client for authorization.